NORWAY CAMPERS – TERMS & CONDITIONS
1.1.1. Lessor: Norway Campers is a brand operated by Nordiac AS, Salarøyvegen 159, 9102 Kvaløysletta.
1.1.2. Driver: The Driver is the renter of the vehicle. An additional co-driver is also considered a driver.
1.1.3. Vehicle: A Vehicle refers to any car, camper van, or RV rented out by the Lessor.
1.1.4. Rental Period: The Rental Period begins with the handover of the camper or RV and ends when the vehicle has been parked and locked at the Lessor’s designated parking spot at the rental station, with the key returned (or dropped). The Lessor confirms the return of the Vehicle during their business hours.
1.1.5. The Driver (renter) has read, understood, and accepted these terms and conditions. The Driver confirms this by signing the rental contract. A copy of the contract, including these terms and conditions, is given to the Driver.
Payment and Cancellation
2.1. Payment Options for Vehicle Rent: The rental fee can be paid by credit card or bank transfer and must be paid in full when placing the booking. All prices are in NOK, including VAT (mva). Card information will be used and stored for the payment process by our payment provider Nets Easy AS.
2.1.1. We accept credit cards from Visa, Mastercard and Maestro
2.7. Deposit upon Arrival: Upon collecting your camper, a deposit payment is required, which must cover the self-risk fee. Additionally, a 1.000 NOK travel deposit will be charged to cover expenses such as ferries, toll roads, and parking fines. The client should use the same credit card for the deposit payment as was used for paying the rental fee. The deposit will be refunded within 10 business days after the camper’s return and the settlement of any outstanding balances. Please note that Nordiac AS is not responsible for any exchange-rate fluctuations that may occur during this period.
2.2.1. Additional Costs: All anticipated and unanticipated expenses incurred during the rental period, including extra insurance, damages, repairs, ferry crossings, tolls, tank refills, parking tickets, or speeding tickets, will be managed in the following manner: These costs will either be deducted from the deposit or, if the deposit has already been returned or used, an additional payment will be requested to cover the expenses.
2.2.2. Deposit return. The deposit will be credited back to your card 10 working days after your camper return. If any additional costs have to be withheld, the remaining amount will be returned by money transfer after the incident is cleared.
2.3. Cancellation: A cancellation has to be sent by email to email@example.com.
2.5. Cancellation Fees: In the event of a cancellation, a fee will be applied to the driver’s credit card. The minimum cancellation fee is 1,500 NOK and will be charged for any cancellation. The specific amount of the cancellation fee is determined by the date of cancellation (days prior to the start of the rental) and is tiered as follows:
28 to 22 days before rental start: 50% of the total rental amount
21 to 15 days before rental start: 75% of the total rental amount
14 days or less before rental start: 100% of the total rental amount
2.6. One-Way Rentals and Relocation Fee: One-way rentals are mandatory and any changes must be approved by Nordiac AS via email prior to the start of the rental period. Please note that the relocation fee is non-refundable under all circumstances.
2.7. Every reservation can be canceled by the renter without any fees up to 24 hours from the time of placing the initial booking.
2.8. Vehicle Changes and Availability: In the event of unforeseen circumstances, such as accidents or technical issues with a camper, Nordiac AS reserves the right to either upgrade or downgrade your reserved camper van category, depending on availability. In the extremely rare instance that no vehicles are available, a full refund will be issued without any extra charges or fees, and you will be entitled to a complete reimbursement of all payments made.
Age Requirements for Renting a Camper Van or RV
3.1. To rent a camper van the renter must be at least 18 years of age on the day of pick up.
3.2. Renters who are below the age of 25 on the day of pick up are required to book the van with the young driver’s insurance as it is mandatory.
3.3. There is no maximum age limit for renting a camper van.
4.1.1 Any driver must possess an unrestricted driving license that is valid for the specific weight, transmission type, and number of passengers of the booked camper van or RV. The drivers license must be issued to the driver for at least one year, and must be presented on the day of pick-up.
4.2.1 An international driving license needs to be presented on the day of pick-up along with your regular driving license if your license lacks a photo, if the information is written in a non-Latin alphabet, or if the license categories differ from international categories established by the Geneva or Vienna Convention.
Camper / RV Pick-Up and Drop-Off
5.1.1. The pick up times for camper or RV rentals are limited between 8:00 and 21:00; however, a late fee of 750 NOK applies for pick-ups between 18:00 and 21:00.
5.1.2. If the camper or RV is not picked up during the opening times, it will be automatically rescheduled to the next opening day for pick-up.
5.1.3. If the renter fails to pick up the camper or RV during the designated late pick-up hours (between 18:00 and 21:00), the late fee will still be charged.
5.1.4. The camper pick up will be denied to people who seem to be under the influence of any kind of drugs and/or alcohol, show any kind of aggressive behavior or will be violating any norwegian laws and/or our terms and conditions.
5.1.5. Nordiac AS provides a free shuttle service during business hours from the airport in Oslo, subject to availability. Please note that due to unforeseen circumstances, the service cannot always be guaranteed. Please also note that there is no free shuttle service available at the Tromsø rental station and it must be booked as an extra.
5.2.1. Camper / RV drop off (key drop) is possible at any time.
3.2.2. The complimentary shuttle service for Camper/RV drop-off from our rental station in Oslo is available every day between 08:00 and 18:00.
3.2.3. The shuttle service in Oslo runs between our rental station and both Oslo airport and the Eidsvoll Verk train station.
3.2.4. Any transportation outside of the shuttle service designated hours of operation (8:00 to 18:00) must be organized and paid for by the renter.
Obligations of the Renter
6.1. The renter of the vehicle is considered the driver, any additional co-driver added to the rental agreement is also considered a driver.
6.2. The driver (renter) has read, understood, and accepted these terms and conditions and confirmed this by signing the rental contract. A copy of the contract, including these terms and conditions, is provided to the driver in digital form.
The Renter shall return the vehicle:
6.2.1 together with all accessories (including tyres and tools) in the same condition as they were received by the Renter, except for normal wear and tear owing to use.
6.2.2 The Renter is responsible for returning all booked extras in clean and functional condition. If any extras are damaged, lost, or broken during the rental period, the Renter will be charged for the cost of repairing or replacing the extra.
6.2.3. Unless otherwise agreed upon at a later time, the Renter shall return the vehicle on the date specified under the terms of this Agreement the Renter shall return the vehicle to the premises of the Lessor.
6.2.4. The Renter must return the vehicle with a full tank of fuel. If the vehicle is returned with less fuel, the Lessor may charge the Renter for the amount of fuel needed to fill the tank, as well as a refueling service fee of 300 NOK
6.2.5. If the vehicle is not returned in a reasonably clean condition, and an unreasonably high amount of dirt and trash necessitates extra cleaning crew time, a final cleaning fee will be charged.
6.2.6. The Renter shall pay for the fuel, as well as other costs required to operate the vehicle during the rental period. This includes the cost of fuel for the stoves and heater, AdBlue for the car. This period will not expire until the Lessor has registered the return of the vehicle in their system, which can only be done during their business hours.
6.2.7. If the Renter fails to return the vehicle at the specified date and time, or does not request to extend the lease with the Lessor’s consent, the vehicle may be repossessed by the Lessor or the police at the Renter’s expense. If the Renter returns the vehicle one hour or more after the expiration of the lease, the Lessor may charge for up to 24 hours of additional rental and impose a fine of 1500 kr.
6.2.8. The camper or RV must be returned to the agreed rental location as specified in the Rental Agreement. If the vehicle is returned to a different rental station or location, the Renter may be subject to a fine to cover the cost of returning the vehicle to the agreed rental location. In addition to the fine, the Renter may also be charged for any additional rental days required to transport the vehicle back to the agreed rental location.
6.2.9. If the Renter forgets any personal items in the vehicle at the end of the rental period, the Renter is responsible for organizing and paying for the transportation of those items, including customs clearance. Any lost items will be kept at the drop-off rental station for a period of 6 weeks. The lessor is not responsible for the disappearance of or damage to property that the renter or any other party leaves in or transports with the vehicle.
6.2.10. The Renter is responsible for all fines related to parking meters, traffic violations, unpaid parking fees, toll roads, private road usage, and ferry crossings during the rental period. Any unforeseen expenses will be subject to an additional administration fee by Nordiac AS.
6.2.11. The Renter is prohibited from using the vehicle for paid passenger transport, lending it to others, or subleasing it.
6.2.12. If the Lessor must retrieve the vehicle, or arrange for its retrieval, due to a collision or accident, the Renter is responsible for covering all associated costs according to the Lessor’s current pricing tariff.
6.2.13. The Renter is not allowed to carry out repairs, modify the vehicle or its accessories, or use the vehicle as collateral without obtaining prior approval from the Lessor.
6.2.14. The Renter is responsible for both selecting and installing the appropriate baby/child seats in the vehicle for any child that needs to be transported. The Lessor does not provide this service.
6.2.15. The vehicle must be operated and driven with care. Only individuals listed as authorized drivers in this agreement are allowed to drive the vehicle. The Renter is responsible for any damages arising from the vehicle’s usage that are not covered by the Lessor’s insurance.
6.3. Forbidden is:
6.3.1. Off-road driving. For example in paths, tracks, on beaches, in areas only accessible during low tide or in other trackless areas.
6.3.2. Driving under the influence of any intoxicants.
6.3.3. Driving in or across rivers or any kind of waterways. Such driving is totally the responsibility of the renter.
6.3.4. Driving in banks of snow and ice.
6.3.5. Vehicle use that contravenes norwegian law and/or the provisions of the lease.
6.4. In the event of a collision or accident, the renter shall immediately notify the appropriate police authorities as well as the lessor of the incident, and the renter may not leave the scene before the police have arrived.
6.5. It is prohibited to drive the vehicle for excessive mileage without prior authorization.
6.6. The renter is not authorized to use the vehicle to transport passengers for payment, lend it to others, or sublease it.
Obligations of the Lessor
7.1. The lessor undertakes to supply the vehicle at the agreed time and to see that it meets the demands made for it.
7.2. Should the vehicle malfunction and become undrivable, the lessor will refund the renter for the unexpired rental days. It is important to note that the lessor is under no obligation to supply the renter with a replacement vehicle for the remainder of the rental period. For minor damages, the lessor reserves the right to facilitate vehicle repairs, given that the renter’s approval has been secured in advance.
7.3. The lessor shall inform the renter of the content of this agreement, particularly as regards the obligations that the renter undertakes by signing it.
7.4. The lessor shall inform a foreign renter of norwegian traffic regulations, traffic signs, and regulations banning off-road driving. The lessor shall particularly point out the dangers stemming from animals on the roads.
7.5. If the lessor wants to limit use of the vehicle with regard to its equipment and/or road conditions, this shall be done in writing when this lease is signed.
7.6. Should the vehicle encounter a malfunction due to wear or factors beyond the Renter’s control, the Lessor is under no obligation to provide a replacement vehicle or organize repairs at a location specified by the Renter. The Lessor assumes no responsibility for any resultant damages, including but not limited to accommodation costs or any other related expenses that may arise in such scenarios.
7.7. The Lessor is not liable for the loss or damage of any items stored or transported in the vehicle by the Renter or any other party.
8.1. The lessor undertakes to maintain valid liability insurance for his business operations.
8.2. The lease sum/rental fee includes mandatory vehicle insurance, including liability insurance and accident insurance for the driver and the owner.
8.3. Third-party liability insurance will consist of the amount stipulated by norwegian law at any given time.
8.4. The renter can purchase separate accident (All-risks) insurance. This policy will specify the amount deductible in each instance of loss.
8.5 The renter’s deductible (also known as self-risk or excess) for the CDW (Collision Damage Waiver), SCDW (Super Collision Damage Waiver), or Travel Safe insurance applies per incident. If there is more than one incident during the rental period, any outstanding deductible must be paid upon returning the vehicle to the lessor or via a payment link during the rental period. The renter is responsible for each individual deductible amount related to separate incidents while he has the rental vehicle.
8.6. The CDW, SCDW or Travel Safe insurance do not cover the following:
a. Intentional damage or damage due to gross negligence on the part of the driver.
b. Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in a safe manner.
c. Damage due to race or test driving.
d. Damage due to war, revolution, civil unrest, riots.
e. Water damage to the vehicle.
f. Holes burned into seats, carpets, or mats.
g. Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this.
h. Damage caused by driving on rough roads to the vehicle’s transmission, drive, parts that are in or attached to the chassis; damage to the chassis resulting from the vehicle scraping the surface on rough roads and as a result of ridges being left by road graders and by stones lodged in the road surface or on the shoulder of the road. The same applies to damage occurring when stones are thrown up, striking the underside of the vehicle during driving.
i. Damage resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas. However, compensation will be paid for damage if the driver is forced to leave the road, for example, due to road repairs.
j. Damage caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle.
k. If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater.
l. Lessors loss as a result of the vehicle being stolen.
8.7. In other instances, reference is made to the general conditions for CDW, SCDW and Travel Safe insurance.
9.1. The renter confirms with his or her signature to this rental agreement that he or she received the vehicle and attachments in sound condition
9.2. Signing this rental agreement is equal to renter´s signature for a credit card transaction due to payments of charges which lessor charges to renter’s credit card and is rightfully claimed by lessor according to provisions of this rental agreement.
9.3. The lease agreement must be kept in the vehicle or in digital form with the person traveling at all times during the term of the lease.
9.4. Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing.
9.5. Norwegian law applies to agreements made on the basis of the terms cited above. This includes any claims for compensation that might be made. This applies both to the basis for and the calculation of compensation. The same applies to claims for damages based on liability outside this agreement. If legal disputes arise concerning this lease agreement, they will be heard before the lessor’s legal venue.
9.6. It should be pointed out that disputes between the parties to this lease agreement can be submitted to the active Arbitration committee of the Norwegian Consumers Association and the Norwegian Travel Industry Association.
Fines and unpaid fees
10.1 The Renter bears full responsibility for settling all applicable fees and fines that are incurred during the rental period for the rented vehicle. This includes, but is not limited to, all toll road fees not covered by the autopass system. Any unpaid fees or fines that become apparent after the rental period may be charged to the Renter, along with an administrative fee if applicable. Failure to comply with these terms may result in additional charges or legal action.
10.2 The Renter is solely responsible for settling any disputes with parking companies or authorities regarding the rented vehicle, not the lessor, Nordiac AS. In the event that any parking fines or penalties have been paid by Nordiac AS during the period of dispute resolution, the Renter will be required to reimburse these costs, irrespective of whether the dispute has been fully resolved or not. Any outstanding costs borne by Nordiac AS will be duly invoiced to the Renter. Non-compliance may result in further charges or legal proceedings.
10.3 Nordiac AS will levy an administration fee of 150 kr for each handling of an unpaid parking fine, toll road fee, or speeding ticket incurred by the Renter. This fee is in addition to the original fine or charge. The Renter may also be liable for additional costs imposed by debt collectors or leasing companies, as a consequence of these unpaid fees or fines. Any such costs will be invoiced directly to the Renter.
11. Roadside assistance
11.1. If the Renter necessitates roadside assistance during their rental period, they will be fully accountable for the entire cost of these services. These charges will be billed after the rental period concludes and once the invoice for the required service from the roadside assistance provider has been received. On top of this, Nordiac AS will levy an administration fee of 150 kr. If, however, the Renter has opted for the roadside assistance insurance during the booking process, all associated costs will be covered by the Lessor, Nordiac AS. The Renter must ascertain their level of coverage at the beginning of the rental period to avoid any misunderstandings.
Wrong fuel & locked key
12.1 The Renter is responsible for determining the correct type of fuel for the rented vehicle. This information can be found on the rental contract or by inspecting the fuel flap of the vehicle. Please note that any statement by the rental agent regarding the type of fuel does not absolve the Renter from this responsibility. Costs associated with cleaning the fuel system of the car engine due to incorrect fueling are not covered by any insurance policy. The Renter will be held liable for all costs incurred due to improper fueling of the vehicle.
12.2 The Renter will bear full responsibility for all costs arising from locking or losing the vehicle key or card for the rented vehicle. Any expenses incurred in recovering or replacing this key, whether it’s via roadside assistance, a workshop, or any other service, are not covered by any type of insurance. The Renter is held accountable for all charges related to these incidents.